Clients are expected to keep their accounts up to date at all times. New accounts must pay for their term of service before service is activated on their account. This policy includes both orders submitted via our on-line order form or non-credit card payment orders, submitted through postal mail. Receipts are generated on all new accounts the same day the order is setup and included in the setup e-mail.

Billing Procedures : For Cheque's, Bank Drafts, money orders and other forms of payments.
Cheque, bank drafts, money order or cash accounts must have payment to 5NOOR 10 days before their recurring billing date. In the event that payment is not received one week before their renewal date, service will be discontinued.

Receipts:
All new accounts are e-mailed a receipt immediately after the account is setup. If you wish to have a receipt mailed to you via postal mail, you will need to contact our billing department to request this.

Account Cancellations:
Cancellations requests MUST be sent at least 7 days before account renewal date.
 

Refunds:
As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service. Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. 5NOOR commits to providing the offered services backed up by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 15 days of use, you have no obligation to continue using our service even though you have already paid for the service.

If you avail our 15 day money back guarantee all fee's except domain name charges and setup costs are refunded.

Refunds are ONLY offered via cross Cheque's.

If you have any questions in this regard: info@5noor.com